We want you to love your One Wild Ocean purchase. Please read the following carefully so you know what to expect.

Shipping — Overview

We currently ship within Australia only. All physical orders are dispatched via Australia Post or fulfilled directly by our print-on-demand partner, Tapstitch.

1. Physical Products (Non-Apparel)

Books, stationery, and other physical products are packed and shipped by us via Australia Post.

•       Standard Shipping: estimated 3–7 business days

•       Express Shipping: estimated 1–3 business days (where available)

•       Shipping costs are calculated at checkout based on your location and order weight

Orders are typically dispatched within 1–3 business days of payment confirmation. During peak periods (holidays, new releases) please allow additional time.

2. Apparel — Dropshipped via Tapstitch

All t-shirts and other apparel items are printed on demand and shipped directly to you by Tapstitch. Please note:

•       Production time: 3–7 business days before shipment

•       Delivery time after dispatch: approximately 5–10 business days within Australia

•       Apparel items are shipped separately from other products in the same order

•       You will receive a separate tracking notification from Tapstitch for apparel items

Because apparel is made to order, please size carefully using the size guide on each product page.

3. Digital Products 

Digital downloads (e.g. printables, e-books, digital art) are delivered electronically:

•       Download links are emailed to you immediately after payment is confirmed

•       Check your spam/junk folder if you do not receive your link within 15 minutes

•       If you experience issues accessing your download, contact us and we will resend promptly

There is no shipping cost for digital products.

4. Tracking Your Order

Once your order has been dispatched, you will receive an email with tracking information. You can track physical orders via the Australia Post website (auspost.com.au) and apparel orders via the link provided by Tapstitch.

5. Delays & Circumstances Beyond Our Control

We are not responsible for delays caused by Australia Post, Tapstitch logistics, or other circumstances outside our control (e.g. natural disasters, public holidays, address errors provided by the customer). If your order is significantly delayed, please reach out and we will do our best to help.

Your satisfaction matters to us. Please review the following carefully, as different rules apply depending on product type.

1. Physical Products (Non-Apparel)

We accept returns for physical products within 14 days of delivery, provided the item is:

•       Unused, in original condition, and in original packaging

•       Not a sale or clearance item (unless faulty)

To initiate a return, email us at katielmasters@outlook.com with your order number and reason for return. We will provide a return address and instructions.

Return shipping costs are the responsibility of the customer unless the item is faulty or we made an error. Refunds are processed to your original payment method within 5–7 business days of receiving the returned item.

2. Faulty or Damaged Items

If your order arrives damaged or faulty, please contact us within 7 days of delivery with:

•       Your order number

•       A clear photo of the damage or fault

We will arrange a replacement or full refund at no cost to you, including return postage where required.

3. Apparel (Tapstitch)

Because apparel items are printed on demand specifically for you, we are unable to accept change-of-mind returns or exchanges.

However, if your apparel item arrives with a printing defect, manufacturing fault, or is incorrect:

•       Contact us within 14 days of delivery with your order number and photos

•       We will arrange a replacement or refund at no cost to you

Please size carefully using the product size guide before ordering, as we cannot offer exchanges for incorrect size choices.

4. Digital Products

Due to the nature of digital goods, all digital product sales are final and non-refundable once the download link has been accessed or the file downloaded.

If you experience a technical issue with your download and are unable to access the file, please contact us promptly — we are happy to assist or resend your files.

5. Exchanges

We do not currently offer direct exchanges. If you would like a different product, please return your original item (where eligible under this policy) and place a new order.

6. Consumer Guarantees

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Us

Questions about your order, a return, or anything else? We'd love to hear from you.

•       Email: katielmasters@outlook.com

•       Website: onewildocean.au/contact