We want you to love your One Wild Ocean purchase. Please read the following carefully so you know what to expect.

Shipping — Overview

We currently ship within Australia only. All physical orders are dispatched via Australia Post or fulfilled directly by our print-on-demand partner, Tapstitch.

1. Physical Products (Non-Apparel)

Books, stationery, and other physical products are packed and shipped by us via Australia Post.

•       Standard Shipping: estimated 3–7 business days

•       Express Shipping: estimated 1–3 business days (where available)

•       Shipping costs are calculated at checkout based on your location and order weight

Orders are typically dispatched within 1–3 business days of payment confirmation. During peak periods (holidays, new releases) please allow additional time.

2. Apparel — Dropshipped via Tapstitch

All t-shirts and other apparel items are printed on demand and shipped directly to you by Tapstitch. Please note:

•       Production time: 3–7 business days before shipment

•       Delivery time after dispatch: approximately 5–10 business days within Australia

•       Apparel items are shipped separately from other products in the same order

•       You will receive a separate tracking notification from Tapstitch for apparel items

Because apparel is made to order, please size carefully using the size guide on each product page.

3. Digital Products

Digital downloads (e.g. printables, e-books, digital art) are delivered electronically:

•       Download links are emailed to you immediately after payment is confirmed

•       Check your spam/junk folder if you do not receive your link within 15 minutes

•       If you experience issues accessing your download, contact us and we will resend promptly

There is no shipping cost for digital products.

4. Tracking Your Order

Once your order has been dispatched, you will receive an email with tracking information. You can track physical orders via the Australia Post website (auspost.com.au) and apparel orders via the link provided by Tapstitch.

5. Delays & Circumstances Beyond Our Control

We are not responsible for delays caused by Australia Post, Tapstitch logistics, or other circumstances outside our control (e.g. natural disasters, public holidays, address errors provided by the customer). If your order is significantly delayed, please reach out and we will do our best to help.